Having Difficult Conversations

Avoiding having difficult conversations is a very common behaviour. This course aims to explore the reasons people hide away from tough talks and then provide a new way of approaching these difficult conversations. Having difficult conversations is an essential part of being an effective professional, leader, manager and employee. It also happens to be crucial in your personal life as well.

With an interactive, step-by-step approach this course is designed to build your confidence so that you can actually have the difficult conversations that you need to, without the accompanying stress.

There will be plenty of opportunities for participants to practise holding conversations that they find difficult, with a view to leaving the course emboldened to move forward positively.

This course is suitable for anyone who struggles to have effective conversations when the situation is delicate or tricky. It may be of particular interest to leaders, managers and professionals whose efficacy is dependent on this underused ability.

Course Learning Outcomes

By the end of this course you will:

  • understand the barriers to effective communication in tricky moments
  • have a new framework for having difficult conversations
  • be equipped with some tools for what to do when things get heated
  • have built your confidence for handling difficult conversations calmly
  • have practised having difficult conversations extensively

Choose the modules that are most appropriate for your context.

Flexibility in time and place of lessons. Online, at home or in the office.

Can be ½ day, 1 day or 2-day workshop.